21 May Do you have a team-player mindset?
Good teamwork is essential to delivering a positive customer experience, but can be more difficult than it sounds.
We all have:
- our own tasks, responsibilities and KPIs
- our own instincts and the way things should be done.
- so many other priorities – to our customers for instance
- our own comfort zones and anxieties
- own own emotional needs and frustrations
- our own goals and ambitions
So being a good team-player requires understanding ourselves and our behaviours as well as a commitment to others. It’s easy to make excuses or dubious self-justifications, but difficult to rise above that and strive to be the best versions of ourselves.
Having a team-player mindset means:
Now, really challenge yourself. Do you ever fall short of the standards you are claiming for yourself. Do you ever:
- pass problems to colleagues
- dodge responsibility or accountability
- not hold colleagues to account to avoid conflict
- make lazy assumptions about colleagues
- fail to consider the demands on, or perspectives of others
- wait for colleagues to make mistakes
- self-justify your self-serving behaviours
- dodge opportunities to help others.
Try rating yourself out of 10 on the above, noting where you could improve.