Negotiation Training Brisbane

Negotiation Training Brisbane

 

Learning to negotiate, dealing with customers effectively and communicating efficiently are essential parts of any selling process. CX Training is your ally when you need specialists when it comes to negotiation training in Brisbane. We have many years of experience offering unique approaches and techniques to build more skills and tools that help you handle any difficult situation that requires fast-thinking and a problem-solving attitude. With customer-oriented techniques you can provide your customers with a superior experience that is up to their expectations. At CX Training, you will find dedicated professionals who have trained countless teams and businesses of varying sizes to manage negotiations in an efficient way to attain positive outcomes.

 

We are CX Training, a business fully committed to offering deluxe negotiation training in Brisbane and helping your business embrace a culture of customer satisfaction and effective conflict solving. Take your business’s success to a whole new level with our premium negotiation training in Brisbane, we are the leading choice and our reputation as a business committed to other businesses’ success is what we proudly uphold. We know negotiating and learning to communicate with your customers is not only time consuming but also difficult if you do not receive professional advice, but with our negotiation training in Brisbane that is no longer an issue.

 

Maximise your potential as a leader or help your team develop strong communication skills so they can manage any situation efficiently. We are proud of being effective motivators and facilitators that can help you break through barriers due to the lack of skill and knowledge when it comes to negotiation. At CX Training we convey useful and practical learning strategies through various learning modalities to ensure the information is retained consistently. Contact us now to get started with our second to none negotiation training in Brisbane.

 

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

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Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

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Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

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For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.