Time Management Training

CX Training


For most of us, life is so busy that it is common to feel overwhelmed. Time management training can help you take control of your workload, your day-to-day tasks and your life! You can then enjoy less stress, less procrastination and more satisfaction from achieving more.


At CX Training, we see effective time management as essentially a mindset and an emotional intelligence challenge. Emotional intelligence is commonly known as EI or EQ (which stands for “emotional quotient”). It is the ability to perceive, interpret, demonstrate, evaluate, control and use emotions to communicate with and relate to others effectively and constructively. According to the Emotional Intelligence Society of Australia, it can help you with everyday life decisions, and time management training for employees can assist with enhancing proactivity in the workplace.


The skills and actions needed to effectively manage our time in terms of planning and personal organisation are relatively straightforward. An effective time management training course can help develop a clear objective focus that can prioritise and build control of our long-term rational selves over our ‘weaker selves’. These include things like excuses, comfort zones, doubts, anxieties, dubious self-justifications and confidence issues.




Our time management and productivity training can give you the tools and confidence to spend time on what matters by eliminating low-value or low-priority activities from your day. And it’s not about cramming more into your already busy schedule, but focusing on:


  • Outputs, not inputs
  • Achieving more, not doing more
  • The value, not the length of your to-do list
  • How you can win or create more time for yourself by eliminating low-priority or unnecessary activity.


At CX Training, we can tailor a time management skills training course that is specific to your needs and addresses challenges.


CX Training goes deeper than just developing skills. We challenge mindsets to change behaviours. Most time management skills training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had.


We don’t just work off a script, we work off people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that are realistic, transferable, long-term and life-changing!


We also offer time management and productivity workshops tailored to you or your team’s  specific needs. We go beyond “tips and tricks” to help people better identify, understand and overcome their individual time management challenges.


Bringing about behavioural change often requires more than just a group training session. We can also support you after any initial training through coaching, leader support, webinars, micro-learning and follow-up implementation workshops.


If you’re looking for a customer experience coach who challenges you, breaks down your barriers, but still has fun along the way, we have the time management training course for you!


We have worked with a wide range of clients, from those in the public sector and professional services to educational institutions and not-for-profit organisations. Click here to see more details on our clients.


Here at CX Training, we can tailor a course to your specific needs, but this outline will give you an idea of our approach:


Understanding Time Management


  • Technical challenges, skills and emotional intelligence
  • Grown-up discipline, dubious justifications and the ‘instant gratification’ monkey.




  • Understanding your high and low energy times
  • Understanding your energy boosters and energy vampires
  • Finding your personal productivity rhythm
  • Energy, interruptions and FLOW


Goals & Accountability


  • Work goals, personal goals and time goals
  • Dreams, vague aspirations and SMART goals: how Olympic athletes succeed
  • Your accountability options: emotional discipline, systems and schedules, routines and habits




  • Implementing your 80/20
  • The Eisenhower/Covey matrix – understanding ‘urgent’ and ‘important’
  • Categorising your time and understanding your behaviour
  • Creating your ‘to-don’t list’ (things you need to stop doing)




  • Understanding why and how you procrastinate
  • Recognising the practical and emotional cost
  • Practical strategies for overcoming procrastination




  • Assertive, aggressive, passive and passive-aggressive behaviour
  • Assertive behaviour for time management
  • Holding others to account
  • Taking control of your time




  • Why don’t we delegate more? (including delegating upwards and sideways)
  • The ACCORD method for effective delegation
  • Negotiation and deadlines


Managing the daily onslaught


  • Managing interruptions and time-stealers
  • Adopting the WADE technique (write it down, assess, decide, execute)
  • ‘To-do’ lists vs. diary and calendar scheduling
  • Disciplined scheduling


Time management and scheduling for longer projects


  • Scheduling projects
  • Dependency management
  • Assertive monitoring and management


After completing a CX Training time management course, you and your  team will also be better able to:


  • Manage your energy
  • Find your productivity rhythm
  • Identify your time management challenges and blockages
  • Develop productive habits and rituals
  • Set meaningful goals
  • Prioritise effectively
  • Identify unproductive time and attack your ‘to-don’t’ list
  • Manage ‘the daily onslaught’
  • Beat procrastination
  • Demonstrate assertive behaviour to take control of your time
  • Delegate confidently and effectively
  • Schedule your time effectively
  • Hold others to account
  • Manage meetings more assertively and productively
  • Manage contingencies and ‘buffers’
  • Reduce stress and anxiety
  • Get more done in less time


This course is ideal for:


  • Senior executives
  • Middle managers
  • Supervisors
  • Team members
  • Frontline staff
  • Anyone who wants to achieve more in less time!


CX Training Time Management workshops can be delivered either face-to-face or online via Zoom or Teams software. We recommend a half-day workshop (3.5 hours), a short day (5 to 6 hours) or a full day.


The workshop will be challenging and interactive, based on a range of time management training activities, including group discussions, paired discussions and individual challenge exercises. During the workshop, people will be encouraged to challenge their own behaviours and attitudes. Weak excuses and justifications will be respectfully countered with a view to building individual insight and accountability. Everyone will leave the workshop with their own commitments for personal time management improvements.


A workbook, slides and a licence to use the materials within the internal client workshop are included. We also offer:


  • Specific support to leaders and managers for the internal performance management of desired behavioural change
  • Coaching or separate training workshops
  • Follow-up webinars, behavioural profiling, micro-learning resources and  leadership coaching.


Visit our Contact Page. You can communicate with one of our friendly consultants by:


  1. Phone: 0404 266 174
  2. Email: giles@cxtraining.com.au
  3. Sending us a message on our Contact Page.


On the day of training, virtual students will need:


  • A computer or mobile device
  • Internet connection
  • Speakers and a microphone
  • A webcam


If we are facilitating a course at your workplace, on the day of training, your organisation will need to provide:


  • A training room
  • Stationery for course participants to take notes
  • Catering, if applicable


We will provide:


  • A PDF of a resource rich workbook, for you to print out, or bring on your favoured device
  • A slide presentation
  • Our amazing facilitator!


CX Training was founded by Director Giles Watson to help organisations make customer experience their competitive advantage.


Giles has demonstrated a commitment to client service and client experience throughout his 20 years in professional services management and consultancy. As a speaker and facilitator,


Giles is known for his engaging style and practical, relevant content. He enjoys taking a strategic view of customer experience and retains a strong focus on service design, customer value and the different ways in which this can be delivered. His qualifications include:


  • Certificate IV in Training and Assessment
  • MA in Marketing (Distinction)
  • MBA (Distinction)
  • Member of CSIA (Customer Service Institute of Australia)
  • Accredited behavioural profiler – Hogan Assessments


In addition to our principal consultants, CX Training has developed relationships with a network of talented, passionate industry experts who can contribute as required to deliver scalable delivery and results.


#1 How long are your time management training workshops?

We can tailor a workshop to meet your specific requirements, but we recommend a  workshop of between a half-day and a full day (3.5 to 7.5 hours). The longer sessions not only give us a chance to introduce some more content but allow for more interaction, discussions, exercises and personal challenges that drive long-lasting behavioural change.


#2 How many people should be in one of your workshops?

We don’t place a limit on how many people can attend a single workshop. However, for maximum engagement and an opportunity to discuss individual challenges and do some in-room coaching, we recommend keeping workshop numbers to below 15 people.


#3 Can you deliver at my workplace?

Yes. We can certainly undertake our training at your workplace and throughout Australia.


#4 Does the workshop come with a workbook?

Yes. CX Training provides a resource-rich PDF workbook for you to distribute to your team.


#5 Can I use the course materials internally after initial development?

Yes, CX Training will provide you with the workbook, slides, and a licence to use the materials within the internal client workshop.


#6 What other support does CX Training offer?

We offer specific support to leaders and managers for the internal performance management of desired behavioural change. We can provide coaching or separate training workshops as required. We also offer follow-up webinars, behavioural profiling, micro-learning resources and leadership coaching.

Course Overview

  • Duration: Half-day (3.5 hours) or Full-day (7.5 hours).
  • Delivery Mode: Either face-to-face or online (Zoom or Teams).
  • Ideal For: Managers, Team Members or anyone who wants to achieve more in less time!

Inquire About This Course

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