Our workshops will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s challenges, and your overall strategic objectives to tailor a customer service learning program that delivers the results you need.
Most training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had. At CX Training, we don’t just work off a script, we work on people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that stick. We challenge, we break down barriers, but we also have fun.
Bringing about behavioural change often requires more than just a group training session. We would love to support you in driving change internally through coaching, leader support, webinars, micro-learning or a follow-up implementation workshop.
Are you a customer service leader? This workshop is designed for those who are responsible for the customer service performance of others, equipping them with the insights, techniques and strategies to coach and motivate others to delivering a superior customer experience.