Making customer experience your competitive advantage
A good customer experience leads to customer loyalty, customer referrals, pricing premiums, higher employee engagement, higher sales, growth and profits.
CX Training is a Brisbane and Sydney based training provider delivering solutions across white collar, blue collar, professional or retail sectors. We’ll work with you to build skills, change behaviours and make a difference that your clients will love.
For those with remote teams or concerns about social distancing, we also offer tailored online (zoom) training which is intuitive, easy-to-use and which delivers a real workshop experience with breakout rooms, polling and genuine interactivity and engagement.
Our workshops will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s challenges, and your overall strategic objectives to tailor a customer service learning program that delivers the results you need.
Most training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had. At CX Training, we don’t just work off a script, we work on people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that stick. We challenge, we break down barriers, but we also have fun.
Bringing about behavioural change often requires more than just a group training session. We would love to support you in driving change internally through coaching, leader support, webinars, micro-learning or a follow-up implementation workshop.
Your focus, your people, your clients, your solution.
We don’t do cookie-cutter, off the shelf training. We work with you to understand your customer challenges and develop a program that will truly deliver results.
Understanding and delivering customer value
Customer-centric mindset, understanding customer needs and value, building rapport, developing high trust, high value relationships
Customer communications and interactions.
Customer etiquette, communication skills, handling enquiries, giving advice, dealing with complaints and difficult customers, telephone skills and more. Customer service training.
Sales training focused on mindset, behaviours, process and skills.
Sales mindset, salesperson qualities and attributes, consultative sales, targeting decision-makers, prospecting, qualifying, progressing the sale, overcoming objections, pricing and closing and more.
In addition to the principal consultants, CX Training has developed relationships with a network of talented, passionate industry experts who can contribute as required to deliver scalable delivery and results.