There’s more than one way to sell, which is why most off-the-shelf sales training programs don’t improve performance.
At CX Training, we work with you to understand your goals, your staff, and your customers to develop a tailored sales training program that really delivers.
We provide sales training throughout Brisbane to individuals and groups looking to enhance their sales techniques and improve their skills in overcoming objections in sales.
You can participate in sales techniques training, spin sales training, coaching, micro-learning, and online solutions across a range of topics and sales challenges to suit your budget and timeframes.
Who is this sales training ideal for?
Our sales coaching in Brisbane and Australia is perfect for professionals in a range of industries – whether your work is white collar, blue collar, retail, call centre, hospitality, industrial, financial, or professional services.
Retail Sales Training
CX Training offers retail sales training to help you develop a professional sales mindset. We can help you address sales challenges such as client engagement, listening and questioning techniques, handling objections, closing, and more.
Phone Sales Training
Call centre and phone sales present unique challenges. CX Training can provide you with the sales psychology techniques needed for successful phone sales. From phone etiquette and building rapport on the phone to getting past gatekeepers and closing on the phone, our sales training programs can help address the specific challenges of phone sales.
Why is sales training important?
Investing in the right sales training provides many important benefits to your company. By advancing your sales skills, you can better engage with clients and improve their overall experience with your company.
Our sales techniques training can help improve your customer understanding and your communication skills, increasing your confidence and ability to overcome objections and close sales.
Our sales training programs and workshops are tailored to meet the unique requirements of you and your business. We’ll liaise with you to gain a deep understanding of your organisation’s goals, your team’s learning styles and preferences, and your overall strategic objectives. From here, we’ll develop a sales training program that optimises results for your business.
At CX Training, we believe sales performance is driven not just through sales techniques and skills, but also by tackling the psychological and behavioural barriers that stop some people from selling confidently. We believe in breaking down barriers and developing a positive sales mindset so your team develops confidence and is more receptive to learning new skills and techniques.
Bringing about behavioural change often requires more than just a group training session. We offer support after any initial training through coaching, leader support, webinars, micro-learning, or a follow-up implementation workshop.
Topics Covered in this Training
Why CX Training?
Your Team, Your Customers, Your CX Training
Our customer service training will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s learning styles and preferences, and your overall strategic objectives, to tailor a customer service learning program that delivers the results you need.
We Go Deeper Than Just Developing Skills: We Challenge Mindsets To Change Behaviours
Most customer service training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had. At CX Training, we don’t just work off a script, we work off people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that stick. If you’re looking for a customer experience coach who challenges you, breaks down your barriers, but still has fun along the way, we have the customer service training for you.
We Make It Stick
Bringing about behavioural change often requires more than just a group training session. We would love to support you after any initial training through coaching, leader support, webinars, micro-learning, and follow-up implementation workshops.
Complete the form below for a free strategy consultation, or contact us on [email protected] or 0404 266 174 to discuss your customer service training needs now.