Whether you are answering enquiries or making outgoing calls, phone and call centre sales present specific challenges.
Research suggests that customers will decide whether to continue a call within the first ten seconds of any call they receive, may decide whether to buy in less than a minute of an enquiry they make – and are increasingly resistant to the call centre experience. CX training will help you build the mindset and skills for successful phone sales.
We can tailor a training solution to your specific needs and address phone and call centre challenges including:
Our sales training courses and workshops will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s learning styles and preferences, and your overall strategic objectives to tailor a customer service learning program that delivers the results you need. Your team, your customers, your CX training.
AT CX Training we believe that sales performance is driven not just through sales techniques and skills, but also by tackling the psychological and behavioural barriers that stop some people from selling confidently. We believe in breaking down barriers and developing a positive sales mindset so that your team develop confidence and are more receptive to learning new skills and techniques.
Bringing about behavioural change often requires more than just a group training session. We would love to support you after any initial training through coaching, leader support, webinars, micro-learning or a follow-up implementation workshop.