Call Centre Training Brisbane

Call Centre Training Brisbane

 

Welcome to CX Training, a first-class customer service training and consulting provider. CX Training is a mandatory mention when businesses require professional call centre training in Brisbane, helping you improve communication skills and problem-solving procedures in order to give your customers a good experience and convert higher. We take pride in offering customised solutions that adapt to your business’s specific needs and goals, shifting mind-sets in a way that allows stronger and more effective connections with every call. When you select CX Training for unrivalled call centre training in Brisbane, we ensure you are satisfied with comprehensive methods and engaging content. Available at equitably priced packages, our premium training content stands out from the rest.

 

CX Training has become the preferred option amongst businesses that take customer service seriously and understand the power of influence over the phone. We exceed expectations in call centre training in Brisbane for aspects like:

 

  • Understanding your business’s needs and providing a complete training focusing on communication skills, dealing with complaints, handling enquiries and more.
  • Working on you and your team’s mindset, so they will understand that the main goal of a premium call centre training in Brisbane is to give them tools to adapt to customers’ needs.
  • Building upon skills relating to tone and compelling and supportive language to connect with customers, with focus on higher close rates and solving more problems in a shorter period of time.

 

Selecting CX Training means choosing a business that does not work off a script, we never repeat the same strategy twice. Break down barriers and accomplish new goals with the help of specialists who have several years of experience in the field.

 

CX Training is a business committed to your professional growth and evolution, helping your teammates become leaders and highly skilled problem solvers. Contact us now for more information!

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

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Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

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Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

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For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.