Customer Service Training Australia

Customer Service Training Australia

 

Welcome to CX Training, the smart option when it comes to specialised customer service training in Australia that is up to our clients’ business expectations. With our second to none customer service training in Australia, you will have access to exclusive training content that is specifically designed to provide you with extensive knowledge and valuable tools and strategies to apply to a vast variety of situations.

 

CX Training delivers a wide range of solutions that will meet your requirements related to customer experience training. Services such as:

  • Changing the compliance level and customer satisfaction culture making all your proceeds more adaptable to your clients’ needs.
  • Improving hospitality, financial and industrial processes boosting your services’ quality.
  • Adapting our processes and providing tailored solutions that are not replicated because we understand each business is different and has different target audiences.

 

Different organisations have different challenges in their efforts to deliver exceptional customer experience and our experts have years of experience providing deluxe customer service training in Australia. We help businesses accomplish more by spotting customers’ complaints and the best practises to make all procedures are more customer-orientated.

 

If you are wondering about what you should do as a business in order to improve the value of your brand and increase engagement, have no doubts that through our superior customer service training in Australia, this is more than viable. Contact us now and receive all the details about our customer service training in Australia and why CX Training’s tools, experience and techniques are the perfect additions to your daily process of client interaction. CX Training is the leading option for businesses who take their customers’ seriously and value the experience delivered to them.

 

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

.

Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

.

Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

.

Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

.

.

Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

.

.

Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

.

.

.

.

 

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.