Webinars

Engaging webinars & online training workshops

 

We’re expanding our offering of webinars and online training workshops. Now we regularly host a limited range of zoom-based webinars. Regardless of the business you’re in, our webinars focus on developing fundamental skills in business – like providing the best customer experience possible.

 

Each webinar is run through zoom and runs for two hours

Webinar - Customer dissatisfaction, conflict & complaints, 9am-11am, 5 February 2021, $165

The key to managing complaints is managing emotions and attitudes - first yours, then the other persons. In this webinar we discuss YOUR mindset, how to stay cool, how to understand and meet the emotional needs of customers, the language to use and not to use, and how to respond with the appropriate solution or strategy.

Webinar - Introduction to customer experience, 9am-11am, 12 March 2021, $165

Designed for anyone whose work can impact the customer experience, this webinar discusses what customers value, how to deliver it, and how to maintain a more positive, customer-centric mindset. This webinar will help you better understand both customer emotions and your own behaviour.

Webinar - Customer dissatisfaction, conflict & complaints, 9am-11am, 9 April 2021, $165

The key to managing complaints is managing emotions and attitudes - first yours, then the other persons. In this webinar, we discuss YOUR mindset, how to stay cool, how to understand and meet the emotional needs of customers, the language to use and not to use, and how to respond with the appropriate solution or strategy.

Webinar - Consultative sales, 9am-11am, 7 May, $165

Consultative sales is a selling method in which the salesperson spends time with the customer to understand customer needs before recommending a specific solution. Learn how to sell like a professional - building relationships, understanding customer needs and closing the sale at a good price.

Who Should Attend These Webinars?

That depends on the webinar. While many of our events are open to new and experienced professionals in various roles, some of the topics covered in our corporate workshops are more relevant to specific teams.

 

A number of our webinars are designed for in-house customer service teams, call centre staff, sales representatives, and the leaders who manage those teams. That’s because in many cases, they’re the voice of your business and can have a direct impact on your customers’ experiences.

 

You can find out if a webinar is relevant to you by checking the event information.

 

 

To get an idea of webinars, take a look at our previous webinars below.

 

What Will I Learn at Your Webinars?

At the core of our webinars, you’ll learn how you or your business can maximise your customers’ experience. Each webinar will teach this in a different way. From sales workshops that teach you how to build trust and customer rapport, to leadership training webinars that demonstrate how leaders can motivate their teams to deliver the best customer experience – you’ll be surprised how much you can take away from our webinars.

 

Looking to learn something specific? Check out our tailored in-house training options.

 

Enjoy a Unique Learning Experience at Our interactive webinars

While our webinars aren’t tailored to your individual business, we still ensure a rich and engaging environment. We do this by limiting places and creating an inclusive atmosphere.

 

As well as learning directly from experts on customer experience, you’ll get the chance to meet and network with other likeminded professionals. Each public workshop also provides a PDF workbook you can keep, full of extremely useful resources.

 

Venue

All webinars will be conducted through zoom, with a link sent to registered attendees, and last for two hours

 

 

Discover our webinars below or get in touch with us on 0404 266174 for more information.