23 Aug Staying assertive, not aggressive, or passive aggressive
Staying Assertive Being assertive means respecting yourself and asserting your rights...
Staying Assertive Being assertive means respecting yourself and asserting your rights...
Customer centric writing Customer centric writing is writing that enhances that...
In responding to customer requests and complaints, it's great when...
Good teamwork is essential to delivering a positive customer experience,...
The showing of empathy is so important in delivering a...
Sometimes, sorry seems to be the hardest word. Yes, sometimes saying...
What do you want/need your customers to feel? Customer experience is...
Maintaining a customer centric mindset comes easier to some people...
Effective sales is often taught as a process. Alternatively, it...
Have you ever experienced passive aggressive behaviour from someone in...