Customer Experience Consultancy

Customer Experience Consultancy Solutions

Consistently excellent customer experience requires more than just people skills. Your team will only be able to deliver a positive customer experience if they have support from the organisation in terms of research, culture, experience design, leadership behaviours, technology, processes and a range of customer experience consultancy solutions.

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Want to deliver the training yourself?

No problem: we can design the content with you, and then train or coach those that will deliver the training internally.

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Need to better understand your customers?

No problem: we can help with customer journey mapping, customer listening programs, NPS benchmarking, recommendations and support.

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Want to focus on culture and team behaviours?

No problem we can help with culture audits, leadership coaching, accountability, individual and team behavioural profiling, recommendations and implementation of customer experience consultancy solutions.

Customer listening and net promoter scores

What do your customers really think of you? Are you ready to listen?

Behavioural profiling

We offer profiling through DiSC or Hogan Assessments that can help identify individual mindset or motivation challenges.

Customer journey mapping

Understand and design your customer journey touchpoints

Sales process design

How do you convert enquiries to sales? We'll help you define the steps and improve your performance

Customer relationship management

Footie? Beer? coffee? email? Events? Letters? We'll help develop strategies for staying in touch.

Systems, processes, documents

Do you have the infrastructure and operations to maximise client satisfaction?

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New Enquiries

726

Cups of Coffee

418

New Customers

326

raving fans

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Conference speaking

Need an entertaining and challenging speaker for your conference that will really make your delegates think?

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Conference speaking
Conference speaking

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Online learning

We can provide you with your own tailored online learning course, complete with recorded webinars, supporting documentation and tests following completion.

Online learning
Online learning

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Instructional design

We can develop the training materials for your own people to deliver in-house: workbooks, trainer guides, slides, micro-learning exercises and a whole range of supporting materials.

Instructional design
Instructional design

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Train-the-trainer

We can train or coach internal staff to be able to facilitate sessions and train others in your organisation.

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Train the trainer
Train the trainer

Not sure which solution will work for your organisation? Contact us today on [email protected] or 0404 266 174 for a commitment free discussion of the alternatives.