Soft Skills Training Brisbane
CX Training soft skills training Brisbane will help your team develop people skills, social skills, communication skills, personal effectiveness and emotional intelligence to help them better navigate the world of work, contribute more effectively and achieve success for themselves and the business.
At CX Training we recognise that building soft skills can be more challenging than building hard skills. Soft skill development requires people to better understand and challenge their own existing behaviours and beliefs before they can change and develop. It’s personal! For that reason, our soft skills training start with a focus on self-awareness and emotional intelligence. Then we build the skills on top. We don’t just deliver content, we actively work on people – to get them to work on themselves.
We can tailor a soft skills training program to your specific needs, with potential content including:
- Emotional intelligence: understanding yourself and others
- Understanding communication
- Communication challenges
- Bias, rapport and assumptions
- Curiosity / limiting misunderstanding
- Body language and tone of voice
- Communicating with respect
- Understanding different communication styles and instincts
- Building rapport
- Building trust
- Questioning skills
- Listening skills
- Giving and receiving feedback
- Written communications
- Handling complaints and conflict
- Time management
- Team building and team relationships
Why CX Training?
Your Team, Your Customers, Your CX Training
Our customer service training will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s learning styles and preferences, and your overall strategic objectives, to tailor a customer service learning program that delivers the results you need.
We Go Deeper Than Just Developing Skills: We Challenge Mindsets To Change Behaviours
Most customer service training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had. At CX Training, we don’t just work off a script, we work off people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that stick. If you’re looking for a customer experience coach who challenges you, breaks down your barriers, but still has fun along the way, we have the customer service training for you.
We Make It Stick
Bringing about behavioural change often requires more than just a group training session. We would love to support you after any initial training through coaching, leader support, webinars, micro-learning, and follow-up implementation workshops.