Soft Skills Training Australia

Although they may not be what your business revolves around, soft skills represent an essential part of a satisfying customer experience, no matter the business area you are dedicated to. Here at CX Training, we provide specialised soft skills training in Australia, with innovative training approaches that will help you and your team develop the necessary repertoire of skills and tools to face daily tasks in a way that your customers will connect with.

You can count of CX Training and its expertise in soft skills training in Australia to boost or help you develop personal attributes needed for success on the job such as:

Creative thinking: which will help you picture the best possible scenario and what you can do to achieve that.
Time management: handle more tasks in a reduced amount of time with increased organisation.
Teamwork: from now on you will be able to build synergy with other members of the team and encompass several aspects of a customer relationship in the same practise. Build the sense of coherence and respect as a brand among customers.
Conflict resolution: Effective communication and awareness to handle difficulties in a successful way. Find the best possible outcome to any situation and ensure your customers are satisfied and develop engagement with your business.

We have built our reputation as the main option for businesses that require soft skills training in Australia, and most of this is because we understand the value of offering a remarkable service. It is paramount for your customers to feel satisfied and happy with the service received for sustainable and repeat success in any market. Speak to our experts now for more information about our leading program for soft skills training in Australia. We’re expecting your call, CX Training is your ally in this transformation process!

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

Download eBook

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Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

Behaviours

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.

Soft Skills Training Australia