Customer service is what you do.
Customer experience is how the customer feels.
A customer-centric culture supports and prioritises the creation of positive customer experiences.
CX Training can help you develop a customer-centric culture in your organisation through a range of consultancy and training engagements as below.
Eliminate the 8 key reasons that customers don’t come back.
Delivering consistently excellent customer experiences can involve a number of different skills and approaches.
CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.
Our customer service training workshops can be customised to include the following:
Customer Experience Essentials
Active listening
Body Language
Advanced rapport building skills
Negotiation skills
Communication skills
Dealing with difficult customers
Conflict resolution / dealing with customer dissatisfaction
Professional telephone skills
Rapport building for introverts
Communicating value
Understanding buyer behaviour and client value
Understanding different client types
Customer engagement (responding to initial enquiries)
Relationship sales
Insight / spin selling
Pricing, quoting and money talk
Building high-trust, value-rich client relationships
Customer relationship management
Customer experience essentials – retail
Customer experience essentials – call centres
Customer experience essentials – financial services
Customer experience essentials – professional services
By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.
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mindset |
With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.
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skills |
Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.
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Behaviours |
For more information on our in-house customer service training, or to book a customer service training workshop, contact us at giles@cxtraining.com.au or 0404 266 174 today.