Customer Service Training

 

Tailored customer service training and workshops

 
The right customer service training leads to customer loyalty, referrals, pricing premiums, higher employee engagement, growth and higher profits. CX Training delivers a range of solutions to improve your customer’s experience of your organisation – whether your work is white collar, blue collar, retail, call centre, hospitality, industrial, financial or professional services.
 
You’ve heard about how the seller-customer relationship has changed dramatically in the past few years and we’re well and truly living in ‘The Age of the Customer’. Customers have more information, power and choice than ever before, and keeping your customers happy by ensuring your products and services are continually solving their problems and bringing them value is paramount.
  
Organisations that don’t embrace a true, genuine customer-centric philosophy will lose out to their competitors. We’ll work with you and your team to build skills, change behaviours and make a difference that your clients will love. Our customer service training and workshops can be tailored to your specific needs. In general, topics and programs can include the following:


  • The customer-centric mindset
  • Understanding the customer journey and customer touchpoints
  • Rapport building and body language skills
  • Negotiation skills in customer service
  • Customer-centric questioning techniques
  • Communication skills
  • Dealing with ‘difficult’ customers
  • Giving advice
  • Conflict realisation / dealing with customer dissatisfaction
  • Professional telephone skills
  • Rapport building for introverts, and with introverts
  • Understanding buyer behaviour and client value

  • Understanding different client types
  • Handling enquiries and customer engagement
  • Building high-trust, value-rich customer relationships
  • Team work and team-based behaviours to enhance the customer experience
  • Performance managing customer-centric behaviours
  • Customer relationship management
  • CUstomer service essentials – retail
  • Customer service essentials – call centres
  • Customer service and time management
  • Communicating value

Why CX Training?

 

Your team, your customers, your CX Training

Our sales training workshops will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s learning styles and preferences, and your overall strategic objectives to tailor a customer service learning program that delivers the results you need. Your team, your customers, your CX training.
 

We go deeper than just developing skills: we challenge mindsets to change behaviours

Most training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had. At CX Training, we don’t just work off a script, we work on people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that stick. We challenge, we break down barriers, but we also have fun.
 

We make it stick

Bringing about behavioural change often requires more than just a group training session. We would love to support you after any initial training through coaching, leader support, webinars, micro-learning or a follow-up implementation workshop.
 
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Complete the form below for a free strategy consultation, or contact us on [email protected] or 0404 266 174 to discuss your customer service training needs now.