The right customer service training leads to customer loyalty, referrals, pricing premiums, higher employee engagement, growth and higher profits. CX Training delivers a range of solutions to improve your customer’s experience of your organisation – whether your work is white collar, blue collar, retail, call centre, hospitality, industrial, financial or professional services.
You’ve heard about how the seller-customer relationship has changed dramatically in the past few years and we’re well and truly living in ‘The Age of the Customer’. Customers have more information, power and choice than ever before, and keeping your customers happy by ensuring your products and services are continually solving their problems and bringing them value is paramount.
Organisations that don’t embrace a true, genuine customer-centric philosophy will lose out to their competitors. We’ll work with you and your team to build skills, change behaviours and make a difference that your clients will love. Our customer service training and workshops can be tailored to your specific needs. In general, topics and programs can include the following:
Our sales training workshops will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s learning styles and preferences, and your overall strategic objectives to tailor a customer service learning program that delivers the results you need. Your team, your customers, your CX training.
Most training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had. At CX Training, we don’t just work off a script, we work on people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that stick. We challenge, we break down barriers, but we also have fun.
Bringing about behavioural change often requires more than just a group training session. We would love to support you after any initial training through coaching, leader support, webinars, micro-learning or a follow-up implementation workshop.