06 Nov Happy staff, happy customers? Yes, but it’s complicated
Happy staff, happy customers! . This is heard so often it has...
Blog
18 Oct Behaviour management for customer experience
Behaviour management for customer experience Behaviour management - getting your team...
08 Oct Are your team salespeople or order takers?
Are your team sales-people or order takers? Employing order takers over...
19 Aug Effective time management for better customer experience
Effective personal time management is essential to delivering a better...
06 Aug Technical sale fails
At the weekend I had a disappointing customer experience involving...
02 Jul Rapport building for introverts
Rapport building for introverts Initial rapport building can be a struggle...
13 May When Should You Ask for Customer Feedback?
When Should You Ask for Customer Feedback and When Should...
01 May The Ultimate Guide to Customer Experience
The Ultimate Guide to Customer Experience Whether a client will keep...
14 Oct Offering business insights in customer conversations
Business insights come from understanding the linkages between your knowledge...
27 Sep Give and ye shall receive . . . . .referrals
The rules of referrals have changed a lot in recent...