05 Jan Customer emotional needs – in CX and sales
What do you want/need your customers to feel? Customer experience is...
Blog
03 Jan Customer centric mindset vs the technical/professional mindset
Maintaining a customer centric mindset comes easier to some people...
27 Jan Buyer’s rapture: how to make customers feel good about buying from you
Effective sales is often taught as a process. Alternatively, it...
23 Mar How to address passive aggressive behaviour in your customer service team.
Have you ever experienced passive aggressive behaviour from someone in...
06 Nov Happy staff, happy customers? Yes, but it’s complicated
Happy staff, happy customers! . This is heard so often it has...
18 Oct Behaviour management for customer experience
Behaviour management for customer experience Behaviour management - getting your team...
08 Oct Are your team salespeople or order takers?
Are your team sales-people or order takers? Employing order takers over...
19 Aug Effective time management for better customer experience
Effective personal time management is essential to delivering a better...
01 May The Ultimate Guide to Customer Experience
The Ultimate Guide to Customer Experience Whether a client will keep...
27 Sep Give and ye shall receive . . . . .referrals
The rules of referrals have changed a lot in recent...