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Coaching
Coaching can help people better apply the skills they have learnt and tackle any limiting beliefs or mindset challengers that hinder progress.
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Coaching can help people better apply the skills they have learnt and tackle any limiting beliefs or mindset challengers that hinder progress.
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coaching |
We coach and support leaders in the positive performance management of desired behaviours – coaching the coaches, defining behavioural standards and advising on motivation strategies.
leader support |
We can provide fun, engaging micro-learning capsules of 10-30 minutes that embed learning, designed to be facilitated by manager sin internal team meetings or workshops.
micro-learning |
We can provide webinars on a range of topics to keep your team focused and committed to development.
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webinars |
Eliminate the 8 key reasons that customers don’t come back.
Knowledge is easy. Skills can be learnt. To really change behaviours you often have to go deeper.
At CX Training we challenge the unproductive mindsets and limiting beliefs that can hinder positive behavioural change, and sales / CX performance. We develop insightful self-awareness, and then lay the skills on top.
Does your team focus on technical detail and expertise rather than customer value?
Does your team focus on organisational goals, or personal value to the organisation rather than customer value?
Jobsworths!! Do your team put compliance and a risk-free existence before customer value?
Does fear of rejection hold any of your team back?
Does anyone in your team feel sales is beneath them?
Introverts are great at sales and customer service, but they don't always enjoy it!