Sales Training Gold Coast

Sales Training Gold Coast

 

If you want to have excellent results, boosting your sales and making your business more profitable, then our sales training in Gold Coast is exactly what you are looking for. We are a well-reputed company with many years of experience offering sales training in the Gold Coast that is up to our clients’ expectations, creating accurate techniques and strategies that are specifically designed to take your selling skills to the next level and ensure your daily operations will offer excellent results. Due to the quality of our training, we have positioned ourselves as the preferred choice when customers seek experts in sales training in Gold Coast.

 

There are aspects you must be aware of if you want to boost your sales potential and make your business more profitable exceeding your potential. CX Training is the leading choice for businesses that want to sell more, mainly for these reasons:

  1. We do not use cookie-cutter techniques because we understand there are essential differences among businesses that need to be spotted in order to develop tailored strategies that are appropriate.
  2. Our innovative techniques ensure engaging learning processes for information to be stored in your brain by avoiding passive learning.
  3. The experience of our professionals ensure you can develop communication skills in the form of language selection, tone awareness and more.

 

We are proud of offering a fresh and unique approach that promotes an over-achieving behaviour that will surely give you excellent results that solidify your business in the position of one of the leading choices in the market. Speak to us now if you want more information about our services and do not miss the chance of embracing a customer-oriented business culture with unrivalled results. Call us now!

 

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

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Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

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Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

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For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.