Customer Service Training Gold Coast

Customer Service Training Gold Coast

 

If your company isn’t embracing a genuine customer-centric philosophy, you’ll lose out to your competitors.

 

The right customer service training Gold Coast leads to customer loyalty, referrals, pricing premiums, higher employee engagement, growth, and higher profits. With successful customer service skills training, you can develop the skills required to understand your customer, build rapport and trust, and enhance the overall customer experience.

 

CX Training delivers a range of solutions to improve your customer’s experience of your organisation – whether your work is white collar, blue collar, retail, call centre, hospitality, industrial, financial, or professional services.

 

Discover what our tailored in-house customer service training Gold Coast  can do for your business.

 

Why is customer service important?

The seller-customer relationship has changed dramatically in the past few years, and we’re well and truly living in ‘the age of the customer’.

 

Customers have more information, power and choice than ever before, and keeping your customers happy by ensuring your products and services are continually solving their problems and bringing them value is paramount. This is where we come in.

 

We’ll work with you and your team to build skills, change behaviours, and make a difference your clients will love. Our customer service classes and workshops can be tailored to the specific needs of your organisation to ensure you achieve the results you desire.

 

 

What does customer service training involve?

With CX Training customer service classes, you can look forward to being challenged, motivated, and to have some fun while you’re at it.

 

We’ll liaise with you to understand your organisation’s goals, your team’s learning styles and preferences, and your overall strategic objectives to tailor a customer service training program that delivers the results you need. We offer a selection of delivery options throughout Queensland to match your timelines and budget.

 

We go deeper than just developing skills – we challenge mindsets to change behaviours. Most training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they’ve always had. At CX Training, we don’t just work off a script, we work on people.

 

Our customer service training Gold Coast facilitates insightful self-awareness and challenges limiting beliefs and excuses. Once this is achieved, we lay the skills on top, resulting in learning outcomes that stick. We challenge, we break down barriers, but we also have fun.

 

Bringing about behavioural change often requires more than just a group training session. We would love to support you after any initial training through coaching, leader support, webinars, micro-learning, or a follow-up implementation workshop.

 

 

Topics Covered in this Training

 

Who is this training ideal for?

Our customer service training is perfect for professionals looking to take their customer service knowledge and skills to the next level.

 

Available for individuals and groups, CX Training’s customer service skills training is the solution you need to make customer experience your competitive advantage.

 

Complete the form below for a free strategy consultation, or contact us on [email protected] or 0404 266 174 to discuss your customer service training Gold Coast needs today.

 

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

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Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

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Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

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For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.