Customer Service Training Gold Coast
If your company isn’t embracing a genuine customer-centric philosophy, you’ll lose out to your competitors.
The right customer service training Gold Coast leads to customer loyalty, referrals, pricing premiums, higher employee engagement, growth, and higher profits. With successful customer service skills training, you can develop the skills required to understand your customer, build rapport and trust, and enhance the overall customer experience.
CX Training delivers a range of solutions to improve your customer’s experience of your organisation – whether your work is white collar, blue collar, retail, call centre, hospitality, industrial, financial, or professional services.
Discover what our tailored in-house customer service training Gold Coast can do for your business.
Why is customer service important?
The seller-customer relationship has changed dramatically in the past few years, and we’re well and truly living in ‘the age of the customer’.
Customers have more information, power and choice than ever before, and keeping your customers happy by ensuring your products and services are continually solving their problems and bringing them value is paramount. This is where we come in.
We’ll work with you and your team to build skills, change behaviours, and make a difference your clients will love. Our customer service classes and workshops can be tailored to the specific needs of your organisation to ensure you achieve the results you desire.
What does customer service training involve?
With CX Training customer service classes, you can look forward to being challenged, motivated, and to have some fun while you’re at it.
We’ll liaise with you to understand your organisation’s goals, your team’s learning styles and preferences, and your overall strategic objectives to tailor a customer service training program that delivers the results you need. We offer a selection of delivery options throughout Queensland to match your timelines and budget.
We go deeper than just developing skills – we challenge mindsets to change behaviours. Most training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they’ve always had. At CX Training, we don’t just work off a script, we work on people.
Our customer service training Gold Coast facilitates insightful self-awareness and challenges limiting beliefs and excuses. Once this is achieved, we lay the skills on top, resulting in learning outcomes that stick. We challenge, we break down barriers, but we also have fun.
Bringing about behavioural change often requires more than just a group training session. We would love to support you after any initial training through coaching, leader support, webinars, micro-learning, or a follow-up implementation workshop.
Topics Covered in this Training
- The customer-centric mindset
- Understanding the customer journey and customer touchpoints
- Rapport building and body language skills
- Negotiation skills in customer service
- Customer-centric questioning techniques
- Communication skills
- Dealing with ‘difficult’ customers
- Giving advice
- Conflict realisation / dealing with customer dissatisfaction
- Professional telephone skills
- Rapport building for introverts, and with introverts
- Understanding buyer behaviour and client value
- Understanding different client types
- Handling enquiries and customer engagement
- Building high-trust, value-rich customer relationships
- Team work and team-based behaviours to enhance the customer experience
- Performance managing customer-centric behaviours
- Customer relationship management
- CUstomer service essentials – retail
- Customer service essentials – call centres
- Customer service and time management
- Communicating value
Who is this training ideal for?
Our customer service training is perfect for professionals looking to take their customer service knowledge and skills to the next level.
Available for individuals and groups, CX Training’s customer service skills training is the solution you need to make customer experience your competitive advantage.