Complaints Management Training

Complaints Management Training

 

Having difficulties dealing with your customers’ complaints? Seek no more, here at CX Training we are ready to assist you with our professional complaints management training so you will learn how to handle these challenging situations, always with a successful and positive outcome. All businesses need to face complaints, however, we work with you to refine your complaint management processes and strategies through our comprehensive complaints management training program.

 

CX Training is a well-reputed proudly Australian owned and operated business based in Brisbane that is passionate about assisting you to achieve the maximum level of customer satisfaction with expert complaints management training and other customised training material. CX Training is ahead of the pack because we offer innovative approaches to ensure information will be presented in a way that avoids passive learning for higher engagement and retention of content. Take on new challenges and increase engagement to your business by ensuring your clients understand yours is a serious and professional business that will solve issues that need to be solved, in a short time period with efficiency.

 

We facilitate insightful self-awareness, pushing further than excuses and limiting beliefs you may have towards change and innovation. With CX Training, you will accomplish more since our complaints management training is tailored according to your specific needs. A great and memorable customer experience is essential for long term and repeat success for any given business.

 

Choose CX Training to experience the difference of quality training and dedicated professionals who are passionate about driving positive change in to your day-to-day processes.

 

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

.

Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

.

Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

.

Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

.

.

Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

.

.

Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

.

.

.

.

 

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.