Relationship Management Skills Training

Are you looking for an expert team that offers specialised relationship management skills training programs putting the needs of your business before anything else? Your search ends here with CX Training. When a business wants to keep thriving and accomplishing more as time passes, it is essential to understand that customer experience means everything. With CX Training’s exclusive relationship management skills training, you can successfully develop tools and strategies that will help you improve your customers’ experience

Increase awareness about your brand and ensure that your customers enjoy a sustainable and enjoyable relationship with your business every time. Increase sales and make your business more profitable with CX Training, we can help you in many aspects like:

Reducing buyer friction in order to make the entire purchase process easier and more accessible to anyone interested in your products.
We help you understand the differences between the different types of customers you have and how to approach each one of them.
We provide more tools and useful resources for successful customer relationship management.

If you are facing a difficult situation dealing with your customers and do not know how to deal with conflicts, CX Training is the right option for you. We are the right option if you are looking to consistently improving the way your customers perceive your brand and how professional your behaviours are when solving conflicts and handling enquiries.

For more information about our services, do not hesitate to contact our experts as soon as possible, they will be ready to help you understand the importance of preparation and training to meet and exceed your customers’ expectations. CX Training is the leading option when it comes to specialists offering customised strategies for relationship management skills training programs.

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

Download eBook

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Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.

Relationship Management Skills Training