Complaint Handling Sunshine Coast

Complaint Handling Sunshine Coast

 

Complaint handling is difficult, and it requires both emotional intelligence and a range of skills to turn a dissatisfied customer into satisfied advocate for your business. Our main goal at CX Training with our workshop that teaches specialised complaint handling on the Sunshine Coast is to provide our clients with the mindset, skills and behaviours they need to de-escalate difficult situations and convert the initially dissatisfied into loyal customers. With CX Training on your side, you will be able to drive behavioural change and give your team the confidence and skills to handle a range of complaints effectively.

 

Our complaint handling workshops on the Sunshine Coast focus on emotional intelligence and personal mindset as well as skills to build both confidence and true behavioural change. They can be tailored to your specific needs.

 

In our workshops for complaint handling on the Sunshine Coast, we can help your team with:

 

  • Staying cool, calm and confident

  • De-escalating emotional situations through effective, respectful communications

  • Demonstrating appropriate assertiveness techniques, at the appropriate times

  • Saying ‘no’, or delivering disappointing news

  • Learning the power of a well-crafted apology

 

Complaint handling is often seen as negative, but when done correctly, it can be a great way to build customer loyalty and turn the unhappy customer into a loyal brand advocate. By taking the time to listen to your customers’ complaints and addressing them in a timely and efficient manner, you can deliver a great customer experience and greatly improve customer satisfaction and loyalty. We make sure you deliver the required skillset through our specialised workshop that covers many different topics related to complaint handling on the Sunshine Coast.

 

The workshops we offer are interactive and our experienced trainers will engage the participants in different activities. We are the right place to go when you need specialised complaint handling training. Contact us for more information, and we will be glad to assist you.

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

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Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

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Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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mindset
mindset

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

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skills
skills

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

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Behaviours
Behaviours

 

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.