Complaint Handling Sunshine Coast
Complaint handling is difficult, and it requires both emotional intelligence and a range of skills to turn a dissatisfied customer into satisfied advocate for your business. Our main goal at CX Training with our workshop that teaches specialised complaint handling on the Sunshine Coast is to provide our clients with the mindset, skills and behaviours they need to de-escalate difficult situations and convert the initially dissatisfied into loyal customers. With CX Training on your side, you will be able to drive behavioural change and give your team the confidence and skills to handle a range of complaints effectively.
Our complaint handling workshops on the Sunshine Coast focus on emotional intelligence and personal mindset as well as skills to build both confidence and true behavioural change. They can be tailored to your specific needs.
In our workshops for complaint handling on the Sunshine Coast, we can help your team with:
Staying cool, calm and confident
De-escalating emotional situations through effective, respectful communications
Demonstrating appropriate assertiveness techniques, at the appropriate times
Saying ‘no’, or delivering disappointing news
Learning the power of a well-crafted apology
Complaint handling is often seen as negative, but when done correctly, it can be a great way to build customer loyalty and turn the unhappy customer into a loyal brand advocate. By taking the time to listen to your customers’ complaints and addressing them in a timely and efficient manner, you can deliver a great customer experience and greatly improve customer satisfaction and loyalty. We make sure you deliver the required skillset through our specialised workshop that covers many different topics related to complaint handling on the Sunshine Coast.
The workshops we offer are interactive and our experienced trainers will engage the participants in different activities. We are the right place to go when you need specialised complaint handling training. Contact us for more information, and we will be glad to assist you.