Conflict Handling Training Sunshine Coast

Conflict Handling Training Sunshine Coast


Conflict handling and dealing with dissatisfied, disappointed customers can be one of the most challenging roles of your staff. Support them with training that will build their confidence and their skills. At CX Training we give you the tools you need to achieve this successfully through our conflict handling training on the Sunshine Coast. It is our mission at CX Training to help your team turn difficult conflict situations into awesome customer experiences.


In our professional conflict handling training on the Sunshine Coast, we address a number of challenges, including:


  • Managing your own mindset, attitude and emotions to stay cool calm and confident in the face of conflict

  • De-escalating challenging situations by respectfully meeting the emotional needs of others

  • Demonstrating assertiveness at the right time, in the right time way, which succeeds at limiting the risk of an angry response and escalating the conflict

  • Handling different types of difficult people

  • Alternative conflict resolution techniques with a specific focus on the delivery of disappointing news, and on delivering apologies.


Our workshops focus on efficient conflict handling training on the Sunshine Coast can be tailored to your specific needs but all aim to equip your employees with the skills to calmly and effectively manage difficult customers in such a way as to turn a liability-like situation into an asset for the future of your business. Our conflict handling training on the Sunshine Coast can also be used in a group environment as a team building activity where managers and employees can work together to identify the best way to resolve a problem, often with surprising results!


We carefully customise our training programs, keeping your business, your customers, and your staff in mind before devising the workshop program; and this is something that applies to our conflict handling training on the Sunshine Coast.


CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back




Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.


Contact us on [email protected] or 0404 266 174 to discuss your training needs now.


Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.


CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.


Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services



By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.





With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.





Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.







For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.