Conflict Handling Training Sunshine Coast
Conflict handling and dealing with dissatisfied, disappointed customers can be one of the most challenging roles of your staff. Support them with training that will build their confidence and their skills. At CX Training we give you the tools you need to achieve this successfully through our conflict handling training on the Sunshine Coast. It is our mission at CX Training to help your team turn difficult conflict situations into awesome customer experiences.
In our professional conflict handling training on the Sunshine Coast, we address a number of challenges, including:
Managing your own mindset, attitude and emotions to stay cool calm and confident in the face of conflict
De-escalating challenging situations by respectfully meeting the emotional needs of others
Demonstrating assertiveness at the right time, in the right time way, which succeeds at limiting the risk of an angry response and escalating the conflict
Handling different types of difficult people
Alternative conflict resolution techniques with a specific focus on the delivery of disappointing news, and on delivering apologies.
Our workshops focus on efficient conflict handling training on the Sunshine Coast can be tailored to your specific needs but all aim to equip your employees with the skills to calmly and effectively manage difficult customers in such a way as to turn a liability-like situation into an asset for the future of your business. Our conflict handling training on the Sunshine Coast can also be used in a group environment as a team building activity where managers and employees can work together to identify the best way to resolve a problem, often with surprising results!
We carefully customise our training programs, keeping your business, your customers, and your staff in mind before devising the workshop program; and this is something that applies to our conflict handling training on the Sunshine Coast.