Conflict Resolution Training Brisbane

Conflict Resolution Training Brisbane


Do you want your business to become the leader in your field? Looking for specialised conflict resolution training in Brisbane will consistently improve your customers’ experience and increase engagement? The search ends here.


In any business, it is necessary to understand conflicts and learn to deal with them by utilising effective methods that produce unmatched results. The way you manage conflicts on a daily basis is what sets the difference between your business and others. With CX Training on your team, offering second to none conflict resolution training in Brisbane, we can help you achieve your goals and build a cohesive team to maximise your efficiency in the workplace. We are a proudly Australian owned and operated business that has earned its position among the providers of second to none conflict resolution training in Brisbane, especially because we cater our practises according to each business’s specific needs.


If you’re searching the best conflict resolution training in Brisbane because you think you and your team can do better with proper guidance and advice that lets you reach your full potential, CX Training is the company you need.


What are some aspects you can expect when selecting our premium conflict resolution training in Brisbane?

  • Tailored techniques developed according to your business’s needs. We do not believe these strategies for conflict resolution can be replicated in any other business as they are built from the ground up according to your specific needs.
  • We are aware of complaints and conflicts being daily issues that you and your team needs to face with a professional attitude. No matter the difficulty of these situations, with conflict resolution training in Brisbane provided by CX Training’s specialists, you will surely accomplish more and better.
  • Our first-class services are available to you in just a few steps. Reach us via email or call us now!



CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back




Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.


Contact us on or 0404 266 174 to discuss your training needs now.


Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.


CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.


Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services



By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.





With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.





Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.







For more information on our in-house customer service training, or to book a customer service training workshop, contact us at or 0404 266 174 today.