Communication Skills Training Gold Coast
Good workplace communication skills can improve workplace morale, team relationships, cooperation, creativity, customer experience, productivity and overall business success.
Whilst we can all communicate – talk ,write, ask, listen – people often underestimate the full scope of communication and the extent of misunderstandings and communication failure both within the workplace and between business and customers.
With communication skills training in Gold Coast, you can build your team’s understanding around communication as well as the skills to communicate more effectively. Mindset and emotional intelligence are also vitally important. To communicate effectively you need to understand both yourself and others – so you better manage the risks of bias, assumptions and misunderstanding to communicate effectively with clarity and respect.
We can tailor a communication skills training program to your specific needs, with potential content including:
- Understanding communication
- Communication challenges
- Emotional intelligence and communication
- Bias, rapport and assumptions
- Curiosity / limiting misunderstanding
- Body language and tone of voice
- Communicating with respect
- Understanding different communication styles and instincts
- Building rapport
- Building trust
- Questioning skills
- Listening skills
- Giving and receiving feedback
- Written communications
- Handling complaints and conflict
Why CX Training?
Your Team, Your Customers, Your CX Training
Our customer service training will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s learning styles and preferences, and your overall strategic objectives, to tailor a customer service learning program that delivers the results you need.
We Go Deeper Than Just Developing Skills: We Challenge Mindsets To Change Behaviours
Most customer service training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had. At CX Training, we don’t just work off a script, we work off people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that stick. If you’re looking for a customer experience coach who challenges you, breaks down your barriers, but still has fun along the way, we have the customer service training for you.
We Make It Stick
Bringing about behavioural change often requires more than just a group training session. We would love to support you after any initial training through coaching, leader support, webinars, micro-learning, and follow-up implementation workshops. When you hear the phrase “communication skills training gold Coast” we are your leading choice!