Training Staff For Customer Service and Complaint Handling

Training Staff For Customer Service and Complaint Handling

 

You are looking for training staff for customer service and complaint handling because you care about your customers and look to give them the best experience they could have with your business. CX Training is the smart answer for your specific training requirements because we understand the importance of knowing how to manage conflicts and keep customers satisfied with the service. When you select our experts to take charge of training your staff for customer and complaint handling, you can have peace of mind knowing that you are selecting experienced professionals who understand the importance of adding value to customers for enhanced longevity of relationships.

 

Here at CX Training, we acknowledge that there are no two businesses that are exactly the same, for that reason you can have peace of mind knowing our training staff for customer service and complaint handling training will be completely tailored according to your needs.  We ensure your team is equipped with an additional repertoire of tools and resources to deliver superior customer service levels to help you demonstrate the quality of the products and services. With superior training staff for customer service and complaint handling you can make sure your goals will be achieved, which may also contribute to higher customer retention when refined processes are followed for a successful outcome.

 

Contact us now if you require more information about our plans for training staff for customer service and complaint handling, and be sure that you are selecting professionals that are dedicated and highly knowledge with the experience necessary to drive positive change. Boost your customers’ experience efficiently with our second to none conflict resolution training and make sure they can handle any type of situation the right way. Always keep in mind that superior customer experience leads to increased referral volume with healthier engagements between existing clients and prospects. Your reputation in the market depends on how you treat your customers, and with CX Training, training staff for customer service and complaint handling is an enjoyable and highly valuable process. Speak to us today for more information.

 

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

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Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

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Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

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For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.