Online Customer Service Training Brisbane
Let’s do it online! Through Zoom! CX Training offers online customer service training Brisbane and customer experience training that is genuinely fun, engaging and interactive. This isn’t a pre-recorded webinar or the click-click of online compliance training; this is a CX Trainer leading your team through tailored online customer service training to (almost) replicate the experience of a training room, just without the dusty water glasses and snacks (you can bring your own!)
With Australian workplaces changing their approaches in response to Covid-19 and the broad move towards geographically separate teams and home-working, CX Training is your choice for tailored online customer service training: delivering the benefits of tailored in-house training, but respecting the safety and wellbeing of all concerned.
At CX Training, we use the intuitive and easy-to-use zoom platform to get as close to the ‘real’ workshop experience as possible. Using functionality such as breakout rooms, whiteboards, polls and chat functionality, we are experienced at delivering genuine training with interaction, discussions and activities.
Why CX Training?
Your Team, Your Customers, Your CX Training
Our customer service training will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s learning styles and preferences, and your overall strategic objectives, to tailor a customer service learning program that delivers the results you need.
We Go Deeper Than Just Developing Skills: We Challenge Mindsets To Change Behaviours
Most customer service training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had. At CX Training, we don’t just work off a script, we work off people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that stick. If you’re looking for a customer experience coach who challenges you, breaks down your barriers, but still has fun along the way, we have the customer service training for you.
We Make It Stick
Bringing about behavioural change often requires more than just a group training session. We would love to support you after any initial training through coaching, leader support, webinars, micro-learning, and follow-up implementation workshops.