Call Centre Training Sunshine Coast

Call Centre training Sunshine Coast

 

We are CX Training, and our mission with our call centre training at Sunshine Coast is to help you to deliver an awesome customer experience.

 

Our training programs are completely tailored to our clients’ specific needs, which will challenge your team and ensure they can deliver all the skills we focus on in our call centre training on the Sunshine Coast. We can offer workshops for incoming and/or outgoing calls, business, consumer or professional customers/ clients. We focus on mindsets and attitudes as well as skills and techniques to build true behavioural change and happy customers.

 

Our call centre training at Sunshine Coast can be tailored to your specific needs but can help your team to:

 

  • Enhance the client experience

  • Identify and understand caller needs

  • Demonstrate professionalism

  • Build rapport and trust

  • Offer advice and guidance

  • Sell

  • Handle conflicts and complaints

 

We take pride in offering customised solutions that adapt to your business’s reality and to your specific needs, completely changing your behaviours and mind-set in a way that your customers will love. Through our call centre training on the Sunshine Coast, we can help build team confidence, and improve the customer experience.

 

We work with you to understand your specific needs and develop a training program that will challenge your team and ensure they can deliver all the skills we focus on in our call centre training on the Sunshine Coast. We focus on mindsets and attitudes as well as skills and techniques to build true behavioural change and happy customers. Through our call centre training on the Sunshine Coast, we can help build team confidence.

 

Please get in touch with us to discuss your specific needs, and we will put together a training program that is perfect for your team. Thank you for trusting CX Training!

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

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Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

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Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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mindset
mindset

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

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skills
skills

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

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Behaviours
Behaviours

 

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.