Conflict Resolution Training Gold Coast

Conflict Resolution Training Gold Coast

 

There is one leading option when it comes to conflict resolution training in Gold Coast; CX Training. The answer to your questions about conflict resolution is here, we have a team of dedicated experts with many years of in-depth experience in the field of problem solving. We specialise in turning your team members into experts in handling challenging situations and making them highly skilled when it comes to providing second to none customer service. With a superior customer experience delivery through our training, you can have peace of mind knowing you will build loyalty among your customers and strengthen their business relationship with you.

 

If you require an innovative approach to solve conflict with your customers and ensure they are satisfied with the results achieved, here at CX Training you will find an expert team ready to assist you. We ensure your team is dedicated to customer service and accurately demonstrate the quality of the products and services you offer. We are not new to this field, and are highly passionate about provided quality content when it comes to conflict resolution training in Gold Coast.

 

Speak to us for more information about our conflict resolution training in Gold Coast, and be sure that you are selecting professionals that will find a tailored plan to suit the specific needs and requirements of your business model. Escalate your customers’ experience efficiently with our tailored conflict resolution training in Gold Coast. Always keep in mind that superior customer experience leads to customer referrals, higher sales and higher engagement with your business. With CX Training as your providers of conflict resolution training in Gold Coast, resolving conflicts no longer needs to be a stressful and cumbersome process.

 

We are CX Training, a business that takes pride in helping other businesses understand what their customers expect and need.

 

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

.

Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

.

Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

.

Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

.

.

Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

.

.

Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

.

.

.

.

 

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.