Spin Sales Training Gold Coast
Our spin sales training in Gold Coast will provide you with the necessary ammunition to tackle your business’s sales needs head on and come out on top!
SPIN sales is an incredibly popular and effective approach to sales, popularised by the 1988 Neil Rackham book and built around four types of questions for each of the Situation, Problem, Implication, and Need-Payoff (SPIN) stages of a sales conversation. Here at CX we specialise in spin sales training Gold Coast.
With its focus on questions and listening, rather than premature feature-benefit sales propositions, spin selling is a highly popular choice for B2B sales, and for people who might feel uncomfortable with more aggressive forms of selling.
CX Training spin sales training in Brisbane will do more than just explain the SPIN sales process and question types, we’ll lead you through a range of sales skills and strategies to help you achieve success in any sales situation. We’ll discuss the benefits of a positive sales mindset and how your self-awareness and self-discipline will lead you to sales success.
Our spin sales training courses Brisbane can be tailored to your specific needs, but topics and discussions include:
- The sales mindset and sales psychology
- Overcoming barriers and limiting beliefs through the sales process
- Understanding customer value and priorities
- Understand customer sales needs: what they need to feel before they buy
- The SPIN sales framework
- How SPIN sales compares to other sales approaches
- Progressing through the Situation – Problem – Implication – Need-payoff stages
- Questioning skills and strategies
- Questions for each stage of the SPIN cycle
- Listening skills
- Building rapport
- Qualifying the customer / qualifying yourself
- Building trust
- Insights and stories
- Communicating value
- Handling objections and pricing
- Always be closing?
Why CX Training?
Your Team, Your Customers, Your CX Training
Our customer service training will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s learning styles and preferences, and your overall strategic objectives, to tailor a customer service learning program that delivers the results you need.
We Go Deeper Than Just Developing Skills: We Challenge Mindsets To Change Behaviours
Most customer service training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had. At CX Training, we don’t just work off a script, we work off people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that stick. If you’re looking for a customer experience coach who challenges you, breaks down your barriers, but still has fun along the way, we have the customer service training for you.
We Make It Stick
Bringing about behavioural change often requires more than just a group training session. We would love to support you after any initial training through coaching, leader support, webinars, micro-learning, and follow-up implementation workshops.