Conflict Resolution Training Australia

Having effective conflict resolution skills is extremely necessary in order to successfully reduce any friction that may damage working relationships and the overall customer experience. For businesses requiring conflict resolution training in Australia, CX Training is without a doubt a very professional option that provides second to none assistance and educational approaches to help you increase your ability and skills when it comes to dealing with conflict. We are a proudly Australian owned and operated business that understands the challenges businesses are facing and why positive energy and quality customer service are required if they want to become leaders in their corresponding markets.

With CX Training as the professionals on your team for first-class conflict resolution training in Australia, you will enjoy the following benefits:

You and your teammates will be able to build strong relationships with each other as well as relationships with customers that will last longer.
Your business will be on the road to goal achievement. With conflict resolution training in Australia you will develop a set of skills that will not only be useful for conflict resolution but also for other areas.
Generating new insight. With our specialised conflict resolution training in Australia you will learn different perspectives to create effective strategies to deal with specific situations.

CX Training is the right option for you, do not delay innovation and start working together with us so we can start transforming your business and making sure you can accomplish your goals in the right amount of time. We have worked with many different businesses and we know all of them have different needs so we tailor our training strategies depending on your specific business goals. Contact us today so we can explain all the details about our conflict resolution training in Australia. Discover the CX Training difference for yourself.

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

Download eBook

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Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

mindset

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

Skills

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

Behaviours

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.

Conflict Resolution Training Australia