11 Sep Customer complaints and conflict – focus on the emotions first
One of the most challenging aspects of handling customer complaints...
Blog
26 Aug Customer Service Accountability
Customer service accountability is one of the most common traits...
24 Jun 5 Ways to Get The Most Out Of Your Customer Listening Program
Customer listening programs too often result in a shrug or...
13 Jun Customer value: are your customer’s feeling it?
Customer value isn’t about a weighing up of costs and...
05 May 5 ways to build genuine customer intimacy
Customer intimacy is key to gaining customer trust and loyalty. Do...
12 May Customer loyalty vs customer stickiness: once more with feeling!
Is customer loyalty dead? Contrary to some premature obituaries, no it...
29 Apr Nurturing a customer-centric mindset
At CX Training we believe that a customer-centric mindset always...
19 Apr Customer experience positioning – can you be all things to all people?
Is there such as thing as universally superior client service?...
20 Feb How To Handle Angry Customers
If you work in customer service, or have any customer/client...
26 Oct How To Make Customers Feel Good About Prices
Customer experience and pricing Customer experience and pricing are closely linked...