12 May Customer loyalty vs customer stickiness: once more with feeling!
Is customer loyalty dead? Contrary to some premature obituaries, no it...
Blog
29 Apr Nurturing a customer-centric mindset
At CX Training we believe that a customer-centric mindset always...
13 Oct How to give introverts a great customer experience
The typical customer experience for introverts can be frustrating: “How’s your...
12 Sep Getting personal professional to build trust
Moving conversation away from either safe technical discussions or superficial...
26 Aug Self-service puts pressure on the trusted advisor
The trusted advisor model has long been the established method...
18 Aug Buyer behaviour, reason and emotion: why personal value wins!
What has the greatest influence on buyer behaviour? reason, logic...
03 Aug Service credibility – and how to lose it
Service credibility is everything for professionals ‘The quality of being convincing...
20 Jun Service guarantees – why the benefits outweigh the risks
Many organisations, including the professions, would run a mile from...
19 May Needy customers? Why you need to satisfy a variety of customer needs
The term minimalism is also used to describe a trend...