11 Sep Customer complaints and conflict – focus on the emotions first
One of the most challenging aspects of handling customer complaints...
One of the most challenging aspects of handling customer complaints...
Customer service accountability is one of the most common traits...
Customer listening programs too often result in a shrug or...
Customer value isn’t about a weighing up of costs and...
Customer intimacy is key to gaining customer trust and loyalty. Do...
Is customer loyalty dead? Contrary to some premature obituaries, no it...
At CX Training we believe that a customer-centric mindset always...
Is there such as thing as universally superior client service?...
If you work in customer service, or have any customer/client...
Customer experience and pricing Customer experience and pricing are closely linked...