24 Jun 5 Ways to Get The Most Out Of Your Customer Listening Program
Customer listening programs too often result in a shrug or...
Blog
13 Jun Customer value: are your customer’s feeling it?
Customer value isn’t about a weighing up of costs and...
05 May 5 ways to build genuine customer intimacy
Customer intimacy is key to gaining customer trust and loyalty. Do...
12 May Customer loyalty vs customer stickiness: once more with feeling!
Is customer loyalty dead? Contrary to some premature obituaries, no it...
29 Apr Nurturing a customer-centric mindset
At CX Training we believe that a customer-centric mindset always...
19 Apr Customer experience positioning – can you be all things to all people?
Is there such as thing as universally superior client service?...
20 Feb How To Handle Angry Customers
If you work in customer service, or have any customer/client...
26 Oct How To Make Customers Feel Good About Prices
Customer experience and pricing Customer experience and pricing are closely linked...
13 Oct How to give introverts a great customer experience
The typical customer experience for introverts can be frustrating: “How’s your...
12 Sep Getting personal professional to build trust
Moving conversation away from either safe technical discussions or superficial...
