Customer Complaint Handling Techniques

Customer Complaint Handling Techniques


Do you want to increase the engagement your customers have with your brand and their overall experience? Want them to spread the word that your business is an effective option that solves problems faster than your competitors? Then CX Training’s customer complaint handling techniques are a smart choice for you. The business world is a complex space that requires a lot of skill in different areas, only professional training and experience will give you and your teammates the tools required to offer customers the experience they want. CX Training is the best option for businesses requiring customer complaint handling techniques that can consistently boost your customers’ experience and help you accomplish more goals in a shorter amount of time.


With CX Training on your side, you will be able to experience the impact of innovation and having a change-driving partner that knows how to handle conflicts and find the most suitable outcome in every situation. Ensure your business can keep growing sustainably by adding customer complaint handling techniques to your repertoire of tools that help you stay relevant in the market. Spot differences and opportunities at the right time and make your entire business processes more customer-friendly which will drive you to better results, all this with the help of our professionals and their customer complaint handling techniques.


We are CX Training, the smart option for professional customer complaint handling techniques. Break down barriers and accomplish new goals with the help of our specialists who have many years of experience in the field, with tailored strategies that will make learning fun and effective.


Contact us now for more information about CX Training’s customer complaint handling techniques training programs and more. We are here for you!



CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back




Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.


Contact us on [email protected] or 0404 266 174 to discuss your training needs now.


Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.


CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.


Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services



By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.




With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.




Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.






For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.