Team Building Training Brisbane
Team building training Brisbane with CX Training helps you build the foundations of a high performring teams and helps individuals maximise their contribution to the team, as well as helping develop or improve specific relationships.
The key to delivering an excellent customer experience is often a great workplace experience – with happy engaged individuals working together as teams to deliver customer value.
But getting individuals to work together harmoniously isn’t easy. At least with customers, the conflict, tension or difficulties are usually an temporary; workplace tensions and resentments may be a permanent feature – a constant challenge for individuals, co-workers and the aims of the team.
CX Training team building training can develop accountability, cooperation, and improved morale among your team. By implementing and administering state of the art and contemporary team building training courses in Brisbane and the Gold Coast, our team really shows you a variety of different approaches to get your team on the same page.
We can tailor a team-building solution to your specific needs, with potential content including:
Understanding ourselves and others
- Understanding personality and behavioural differences
- Emotional intelligence for the workplace
Communication, assertiveness and respect
- Understanding workplace communication & its challenges
- How rapport and bias impacts working relationships
- Assertiveness, aggression (and passive aggression)
- Assertive behaviours & assertiveness skills
- Communicating with respect
- Listening & questioning skills
- Robust conversations (respectfully challenging others’ behaviour)
Managing team relationships
- Teams & groups: what makes a team?
- 5 behaviours of constructive teams
- Building workplace trust
- Demonstrating accountability
- Understanding team conflict
- Managing individual conflict (long-term & relationship strategies)
- Managing individual conflict (short-term ‘in-the-moment’ strategies)
- Encouraging constructive conflict in the workplace
Why CX Training?
Your Team, Your Customers, Your CX Training
Our customer service training will be tailored to your unique requirements. We’ll liaise with you to understand your organisation’s goals, your team’s learning styles and preferences, and your overall strategic objectives, to tailor a customer service learning program that delivers the results you need.
We Go Deeper Than Just Developing Skills: We Challenge Mindsets To Change Behaviours
Most customer service training providers focus on content and skills. This approach doesn’t lead to true behavioural change because people haven’t been challenged. They hang on to the mindsets and excuses they have always had. At CX Training, we don’t just work off a script, we work off people. We facilitate insightful self-awareness and challenge limiting beliefs and excuses. Then we lay the skills on top, resulting in learning outcomes that stick. If you’re looking for a customer experience coach who challenges you, breaks down your barriers, but still has fun along the way, we have the customer service training for you.
We Make It Stick
Bringing about behavioural change often requires more than just a group training session. We would love to support you after any initial training through coaching, leader support, webinars, micro-learning, and follow-up implementation workshops. When you hear the phrase “Team building training Brisbane” we should be your number one choice!