Customer Service Training Brisbane

Customer Service Training Brisbane

 

We are CX Training, the business at the top of the list when it comes to providing premium customer service training in Brisbane. We are of the mind that customers experience is the pillar of sustainable success and we take pride in helping businesses develop a more customer-centric mindset. With customer focused processes that will cater to their needs, accomplishing a higher level of trust and strengthening their high value relationships is possible in a shorter amount of time. When you select CX Training, you are on the right track to changing your business’s culture to a results-driven and customer-oriented approach with our customer service training in Brisbane.

 

When you add value to your customers and also solve conflicts effectively finding the most suitable outcome for both parties involved, you are offering a different level of customer experience which will carry your brand further. We offer tailored customer service training in Brisbane based on useful results, knowing the techniques developed cannot be replicated in other businesses because they do not have the same needs. Find an innovative approach to ensure your customers love engaging in business transactions with you, this will consistently help you build a larger customer base that stays loyal to you.

 

Build and accomplish more with our second to none customer service training in Brisbane. With the tools that we will provide you, you will be able to handle any type of situation you may have with a customer, no matter how difficult it is. Erase customers’ dissatisfaction and have the word spread around Brisbane that your business is excellent in every aspect with our first-class customer service training in Brisbane.

 

Speak to us now, we are pleased to offer you all the details. Here at CX Training, your goals are our priority, experience the difference for yourself today!

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

.

Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

.

Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

.

Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

.

.

Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

.

.

Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

.

.

.

.

 

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.