Customer Journey Mapping Training

Customer Journey Mapping Training

 

Customers are the most important component of any business, therefore it is critical to implement successful customer journey mapping. Here at CX Training, we specialise in offering customer journey mapping training so you can improve your customers’ experiences from start to finish and increase the chances of having new positive interactions with them in the future. Today the key to any brand is to generate added value for its customers. However, sometimes it is not so easy to find the best way to do it.

 

When you choose CX Training for effective customer journey mapping training to improve customer experience, you will be exposed to a series of steps and guidelines you must follow in order to ensure the results will be up to your expectations. The first thing you should do if you really want to know how your customers feel about your business is to analyse the buying cycle from their perspective and not from yours, with CX Training you will have the tools you need for that and know precisely the right course of action to achieve this.

 

Many times, all the instances that a client goes through are reviewed before making the purchase, but it does not take into account how they may feel, what expectations they may have are and how to cater your services to these expectations. CX Training understand the importance of paying close attention to this process and helps you build customer-centred strategies that are designed to produce excellent results. If you want to embark on this innovative and productive journey, do not hesitate to contact us. Here at CX Training, we are fully committed to helping you achieve your goals and set new goals that will lead you to the top of your respective market.

 

We are here for you, contact us now and give your business a breath of fresh air in the direction of positive customer service.

 

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

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Contact us on i[email protected] or 0404 266 174 to discuss your training needs now.

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Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

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For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.