Communication Skills Training Brisbane

In every business transaction, communication is essential to ensure sustainable success. CX Training is the smartest choice for businesses that take communication skills training in Brisbane seriously because they understand it’s impact in sales and engagement in general. We are the leading training providers that focus on offering specialised communication skills training in Brisbane in order to ensure your team executes with precision, offering quality customer support or improving their communication skills internally and externally consistently.

One of the aspects that make CX Training one of the most remarkable training agencies dedicated to communication skills training in Brisbane is that we connect with your business’s needs and develop tailored plans and techniques to achieve goals quicker. Customer service training is essential to ensure you will be able to build a loyal customer base that stays updated with the latest services and products you have on offer.

CX Training is positioned as one of the leading providers of unmatched communication skills training in Brisbane. Your needs are unique, which is why we never use the same strategy twice. We take pride in adapting our communication skills training plans in Brisbane to each business’s specific needs, this way we help you improve your results consistently as required. We are recognised as the facilitators of insightful self-awareness and challenge our clients’ limits so they keep completing daily operations at full potential.

If you think your team can do better with proper guidance and advice, here at CX Training you will find exactly what you are looking for. Ensure you can enjoy proper communication skills training in Brisbane provided by experts who are committed to your business’s growth and expansion. Speak to us today if you want to know more about our services and why we are the leading option when you want to achieve unmatched results and achieve though your team.

CX Training, the most suitable option to take your business to the next level. Discover the difference for yourself today.

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

Download eBook

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Contact us on info@cxtraining.com.au or 0404 266 174 to discuss your training needs now.

Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

mindset

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

Skills

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

Behaviours

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at info@cxtraining.com.au or 0404 266 174 today.

Communication Skills Training Brisbane