0404 266 174  | giles@cxtraining.com.au

Customer Experience Training Sunshine Coast

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Customer Experience Training Sunshine Coast

 

Are you looking for customer experience training on the Sunshine Coast? If yes, at CX Training we can help you with our workshops that will be completely tailored to your unique requirements and help you achieve your goals and deliver excellent results.

 

Our training programs have helped a broad range of businesses; and an exceptional example of a results-driven training program we offer at CX Training is our customer experience training in Sunshine Coast. Our workshops succeed in the following areas:

 

  • Helping teams understand customer value – both in general teams and identifying the priorities for individual customers

  • Developing a customer-centric mindset

  • Demonstrating accountable behaviours and a personal commitment to customer value

  • Developing specific skills in building rapport, building trust, questioning skills, listening skills, managing expectations and handling conflict and complaints

  • Building deeper, stronger customer relationships

  • Customer journey-mapping

  • Performance management of customer-centric behaviours

 

We cover all important aspects of the ultimate customer experience through our first class customer experience training on the Sunshine Coast. Right from helping your staff understand customer value priorities to developing optimal communication and negotiation skills to enabling them to handle difficult customers and, finally, building a great customer relationship based on trust and quality service.

 

Our workshops include discussions on customer value, alternative customer priorities, and how to develop a customer-centric mindset that helps achieve the best possible result. Our customer experience training on the Sunshine Coast is tailored to your specific needs and adapts to the ever-changing customer landscape.

 

Contact us today, and through our customer experience training for the Sunshine Coast, begin the journey of offering your customers exactly the experience they desire and, in return, seeing greater retention, loyalty, referrals and revenue. We have a team of highly experienced and certified trainers who will guide you through the process and help you implement the right strategies in your organisation.

 

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

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Contact us on info@cxtraining.com.au or 0404 266 174 to discuss your training needs now.

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Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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mindset
mindset

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

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skills
skills

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

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Behaviours
Behaviours

 

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at info@cxtraining.com.au or 0404 266 174 today.