Sales Training Australia

Sales Training Australia

 

When you are selling something, everything you do, including body language, tone and facial expressions convey important aspects about the product or service you are selling. Almost nobody is born a talented and natural seller, and for that reason looking for specialised sales training in Australia is an excellent way to increase your sales figures in an effective manner through professional guidance. With CX Training on your side, providing you with professional sales training in Australia you will learn the keys to present any product or service in a compelling and convincing way, selling your brand as a valuable addition to your customers’ life and a definite solution to a specific issue they may be facing.

 

CX Training takes pride in offering the most fun, engaging and innovative techniques for sales training in Australia, some of the methods we use ensure learning is not repetitive and you can process all the information properly include:

  • Micro-learning: we design micro-learning capsules that compress learning in 10 to 30 minutes sessions. Easy-to-digest information you can start applying as soon as the session is over.
  • Webinars: time and location are no longer a difficulty you cannot deal with. Our webinars provide meaningful information on a range of topics that are essential in the sales training process in Australia.
  • Coaching: with CX Training on your team, you can have peace of mind knowing you will have skilful experts ready to provide you with the information you need to handle any difficult situation.

 

We believe in active and innovative learning, and our reputation as effective providers of sales training in Australia have placed us as one of the leading options in this market. Do not hesitate to contact us today and start your business’s transformation process as soon as possible.

 

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

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Contact us on [email protected] or 0404 266 174 to discuss your training needs now.

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Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

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For more information on our in-house customer service training, or to book a customer service training workshop, contact us at [email protected] or 0404 266 174 today.