Customer Service Communication Skills Training

Building strong customer service communication skills is a challenging process that requires a lot of time and dedication, with this being a large contributing factor to the success of your business. With proper customer service communication skills training provided by CX Training, this process no longer needs to be long and cumbersome. We are the leading option in Brisbane for businesses that require innovation and change and we always find the best course of action to achieve your goals in the business world.

CX Training is known for the following aspects:

Making customer service communication skills training a fun and accessible process, with lots of different methods that make information easier to digest and applicable from day one in your daily business operations.
Preparing you and your personnel to face different scenarios, specially when it comes to conflict handling and problem solving.
Learning to use your communication skills with your customers to enhance overall interaction and experience.

Step onto a new level of customers satisfaction with our specialised customer service communication skills training program and make sure your business goals will be achieved. Allow yourself to expand to other areas of your business and make it grow successfully. Contact us now if you need more information about our services or if you want to schedule the first training session with us.

CX Training backs you in this process of transforming your business from the root to a business that shows interest in keeping its customers happy, discover the difference for yourself today.

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

Download eBook

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Contact us on giles@cxtraining.com.au or 0404 266 174 to discuss your training needs now.

Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

mindset

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

skills

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

Behaviours

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at giles@cxtraining.com.au or 0404 266 174 today.

Customer Service Communication Skills Training