Customer Service Training Sunshine Coast
We are CX Training, and we provide tailored customer service training in numerous parts of Australia, including the Sunshine Coast. We tailor the customer service training on the Sunshine Coast to your specific needs, your team and your customers, and focus on developing a true customer-centric mindset as well as developing specific skills.
Selecting CX Training is the best choice when looking for customer service training on the Sunshine Coast, only with CX Training you will be investing in true behavioural change for your team, and a better experience for your customers. Our workshops commonly include:
A discussion of the varied sources of customer value and alternative customer priorities for different customer types
A challenge to develop and demonstrate a customer-centric mindset, and discuss the practical challenges to this
The development of a range of communication skills, including building rapport and trust, questioning and listening skills, assertiveness, respectful communications and more
Developing skills in time management, assertiveness, influence and persuasion to support the delivery of customer outcomes
A particular focus on handling conflict and complaints through effective de-escalation and the meeting of customer emotional needs
We have deep understanding of today’s customers’ expectations and we make sure our customer service training on the Sunshine Coast adapts to the reality we are living at the moment. The right training program can help your staff and your organisation with increased customer loyalty, more referrals and recommendations, and even higher employee engagement. Our customer service training on the Sunshine Coast is everything you need to improve your customers’ experience. CX Training is the best choice for customer service training on the Sunshine Coast because we focus on developing a true customer-centric mindset and specific skills.
Get in touch with us for more information about our customer service training on the Sunshine Coast as well as other services today.